What is Virtual Dave?

"Virtual Dave" is a Remote Assistance Service that allows David Steinlage to troubleshoot technical issues or tutor you on your computer over the Internet while talking with you on the phone. This is achieved using a free, open-source program called Gitso which lets you share your screen, keyboard and mouse with Dave. You can read more about Gitso by clicking here.

What can Gitso be used for?

While not all computer problems can be solved remotely, a large majority of problems can be, such as:

Virus/Spyware Removal and Prevention. OS Troubleshooting and Repair. Assisted Data Backup and Recovery. Computer Tutoring (Microsoft Office, Digital Video Editing, Internet, etc.) Computer Performance Optimization. Software Installation, Uninstallation and Repair. Advanced Diagnostics. Printer, Scanner, Camera, etc., installation and troubleshooting. System Cleaning. Network Security Analysis and Optimization. Much more...	Download Gitso
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With Virtual Dave, you are guaranteed the most rapid response time when you are in need of technical support. Whether you are an average home user, or a traveling business user, I can be there virtually to help you with your computer in an instant no matter where you are.

How does Gitso work?

Once you've installed Gitso and start it up you'll be presented with a window that looks like this:

To the right of the "Get Help" button, you'll type in "davestechsupport.homeip.net", like this:

Then you simply click the "Start" button to begin sharing your desktop with Dave. That's it!

Is Gitso safe and secure?

Yes, very much! Remote desktop sessions can only be started by you. You have complete control of your PC throughout the entire session and can disconnect at any time by closing Gitso.

What does Dave charge for a remote assistance session?

All remote sessions are $40 per hour. You will be billed after a successful session has been completed.

For any tech issues that require an on-site visit,
there's "Actual Dave."
(Rimshot)

Tell me about Actual Dave...

You can read about David Steinlage by clicking here, and to view information about his on-site services click here.